Frequently asked questions
Can I return logbooks I don’t need?
Change-of-mind returns are only accepted on a case-by-case basis, and the orders must have been made within the last 3 months. We are unable to accept change-of-mind returns for any custom, personalised or fully branded items. Please note this does not affect your statutory rights.
Can you quote different quantities so we can compare?
Absolutely! Just let us know the quantities you’re considering and we will happily provide comparison quotes so you can see the difference in pricing.
What quantity gives me the best value?
Orders of 20+ logbooks receive 5% off, while orders of 70+ receive 5% off plus free delivery. So if you are about to order 69 logbooks, consider adding 1 more to your order to get free freight!
Can I order now and organise payment through a purchase order?
Yes! Many of our clients have 30-day accounts. If you send us your purchase order, we’ll process the order and issue the invoice once the logbooks have been dispatched. Ask us about setting up an account if this is of interest.
How much does shipping cost?
Freight is calculated based on the quantity ordered. As a guide, it’s $26.50 for one logbook and $28.00 for two, increasing with quantity. Orders of 70+ logbooks receive free delivery.
How quickly can you dispatch standard logbooks?
Orders of up to 100 standard logbooks placed before 11:00am will be dispatched the same day. After 11:00am, we aim to dispatch all orders on the next working day following receipt of your order. Some larger orders may take a further day to process and dispatch. We dispatch to ALL parts of Australia using only reputable transport companies such as TNT and Startrack. Smaller orders, below 5kg in weight, are dispatched by Express Post. Logbook orders with Personalised Covers are usually dispatched within a week of approval of the cover proof.
I don’t want a custom book, but I do want our details throughout the standard logbook. Can you do that?
Yes! We can turn our standard logbooks into fully branded books, with your logo and company details on the cover and throughout the internal pages. We generally recommend a minimum of 50 per logbook type to keep the pricing reasonable, and we’re happy to provide comparison quotes for different quantities.
What happens behind the scenes when we order a custom logbook?
You send us your layout, logo and any details you’d like included. We provide a quote, then our graphic artist creates the artwork for you to review. Once you’re happy with the final proof, it goes to our print warehouse for production. Custom orders generally take a few weeks, depending on the quantity and requirements.
Can you create a logbook that doesn’t currently exist in your range?
Absolutely! Send us your ideas, a rough layout, drawing or existing document, along with any important details you’d like included. Our graphic artist will then create an artwork proof for you to review and make any changes before printing.
How do I know which logbook is right for a particular site?
All of our logbook internal pages can be viewed on our website. Simply select the logbook you’re interested in and scroll through the images to see exactly what’s included and check that it’s suitable for your needs.
Which fire logbook do I need for my system?
As the publishers of the logbooks, we specialise in producing and supplying fire logbooks rather than providing technical advice on fire systems. For this reason, we can’t determine which logbook is required for your particular system. However, if you let us know what type of system you need a logbook for, such as an alarm system or diesel pump, we can point you towards the relevant options in our range for you to review.
Can I collect logbooks from your office or warehouse?
Our office in Brisbane is primarily for Sales and Administration and does not hold stock of any logbooks. Our printing facility and warehouse is located on the Sunshine Coast in Queensland. We can arrange for Sunshine Coast clients to collect logbooks from this facility if more convenient. Please contact David on 0438 135 855 to arrange.
Can I use your logbooks in my state?
Yes, our logbooks are designed to be compliant with the current AS1851-2012 Standards, including Amendment 1. Our logbooks are currently being used in all Australian States and Territories, including many Government, Mining, Medical and Military Installations.
How do I order your logbooks?
Logbooks can be ordered through the online shop on our website.
You can email [email protected] with your order.
Account clients can email their Purchase Order to [email protected]
David can be contacted on 0438 135 855 to discuss your requirements.
If you have any questions please contact us and we will be happy to help.
What our customers say
Our clients always complained when they had to buy new Log Books every year. Now I can supply them with Log Books lasting for two years at the same price.
At last a company that understands “Service”. It is a real pleasure to deal with you. We will definately be buying all our log books from you in the future.
Where have you been hiding? You have just halved the cost of our Fire Log Books.
